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Nicolas
Customer Support Specialist with 5+ years of client service experience
Video resume
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Competencies
Extensive experience in claims handling, technical support, and order management ensuring customer satisfaction.
Provided technical assistance for products and services, resolving customer issues efficiently.
Managed Shopify orders, reservations, and delivery issues effectively to ensure seamless customer experience.
Handled email communication and account inquiries across multiple customer service platforms.
Education
Languages
Summary
Dedicated customer support specialist with diverse experience in handling inquiries, technical issues, and order management for various industries.
Key Achievements
- Provided technical and customer support across various companies, handling inquiries and issues effectively
- Managed customer service operations during peak seasons for a jewelry store, demonstrating role progression
- Handled multiple aspects of customer service including order, reservation, and account management, across different platforms
Experience
Support Ambassador
Assisted customers with inquiries and issues, Provided technical support for product help
Customer Service Representative
Handled customer inquiries and complaints, Provided assistance during the booking process for Airbnb customers
Support Ambassador
Managed customer service for a Jewelry store during peak season, Handled Shopify order management and delivery issues
Support Ambassador
Handled customer issues during payment processes, Managed general account inquiries