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Nicoll
Bilingual Team Supervisor & Trainer
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Competencies
Experiencia demostrada en Healthcare Administration.
Experiencia demostrada en Medical Operations.
Experiencia demostrada en Patient Coordination.
Experiencia demostrada en Medical Interpretation (English–Spanish).
Experiencia demostrada en Appointment Scheduling.
Education
Languages
Summary
Bilingual Team Supervisor & Trainer buscando nuevas oportunidades
Experience
Bilingual Team Supervisor & Trainer
Supervise and mentor teams of 17–25 bilingual medical interpreters, ensuring consistent delivery of high-quality language services.. Conduct quality evaluations, monitor performance metrics, and provide individualized coaching to improve productivity and customer satisfaction.. Design, facilitate, and continuously improve onboarding and training programs for new and existing interpreters.. Track key performance indicators (KPIs), adherence, attendance, and quality scores while implementing action plans to achieve operational goals.. Collaborate with management to identify performance trends and improve workflow efficiency.. Ensure compliance with company policies, interpreter protocols, confidentiality standards, and quality guidelines.
Virtual Medical Assistant
Coordinated patient referrals, follow-up appointments, prescription requests, and pre-operative documentation.. Scheduled, confirmed, and rescheduled appointments while maintaining excellent patient communication.. Managed high-volume inbound and outbound calls and professional email correspondence.. Maintained accurate patient information and documentation using CRM and EMR systems.. Assisted providers by organizing medical records and ensuring continuity of patient care.. Collaborated with healthcare staff to improve administrative efficiency and patient experience.
Video Remote Medical Interpreter
Provided accurate consecutive English–Spanish interpretation for physicians, patients, and healthcare professionals.. Facilitated effective communication while maintaining confidentiality, professionalism, and cultural sensitivity.
Over-the-Phone Medical Interpreter
Delivered professional medical interpretation services in accordance with confidentiality and industry standards.. Assisted patients and healthcare providers during medical consultations, admissions, scheduling, and healthcare-related communications.