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Nicolas
Remote Dispatcher with 5+ years of logistics and customer support expertise
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Competencies
Applied in logistics environments to monitor freight conditions and locations.
Managed operational activities including scheduling, route adjustments, and incident handling.
Provided bilingual assistance via phone and email for sales, issue resolution, and support.
Utilized cargo software, TMS, and email systems for operational efficiency.
Handled operational incidents, delays, and route changes effectively in high-pressure settings.
Languages
Summary
Experienced remote dispatcher with a strong background in logistics, operational coordination, and bilingual customer service across fast-paced environments.
Key Achievements
- Managed real-time tracking and temperature monitoring of reefer loads for logistics operations.
- Coordinated dispatch operations, ensuring timely communication across supply chains at multiple companies.
- Provided multilingual customer support, resolving issues under pressure while maintaining high satisfaction.
Experience
Remote Dispatcher | Logistics Operations
Real-time tracking and temperature monitoring of reefer loads., Direct communication with drivers and dispatchers to confirm locations and ETAs., Send emails to update, change, or alert about load status., Use of cargo software to advise, get agreement, and solve issues.
Customer service representative
Telephone assistance in sales and customer service., Track orders and manage sensitive data from customers., Issue resolution and escalations.
Customer satisfaction specialist
Provide bilingual (English/Spanish) phone support to U.S. Based customers., Resolve issues under pressure while maintaining high customer satisfaction., Coordinate internally to ensure timely and accurate case resolution.
Remote Dispatcher
Coordinate daily dispatch operations and monitor drivers in real time using TMS, tracking and logistics systems., Maintain clear and consistent communication across the supply chain., Handle operational incidents, delays, and route changes efficiently., Schedule appointments, manage overweight...