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Nicolas
Quality Analyst
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Competencies
Experiencia demostrada en Illustration.
Experiencia demostrada en Visual Arts.
Experiencia demostrada en Graphic Design.
Experiencia demostrada en Visual Storytelling.
Experiencia demostrada en Concept Development.
Education
Languages
Summary
Quality Analyst buscando nuevas oportunidades
Experience
Quality Analyst
Meticulously monitored and evaluated customer service calls to verify that agents followed procedures and quality standards.. Analyzed agent performance by question and evaluation criterion, identifying behavioral patterns, strengths and opportunities for improvement.. Reviewed quality data to support performance analysis and consistency in evaluation.. Supported the training and onboarding of a new wave of customer service agents, reinforcing processes and quality expectations.. Applied attention to detail, analytical judgment and consistency when assessing customer interactions.
Call Center Service Agent
Supported Healthfirst processes by scheduling renewal appointments and assisting with health insurance enrollment in New York State.. Created content for company social media, including copy, grid/layout editing and publication.. Organized and supported company events including painting classes, birthday parties and private events.
Marketing Analyst & Event Coordinator
Supported marketing content and coordinated the planning and execution of creative events.. Combined visual communication, content creation and event logistics to support customer experience.
Exhibition — El Bosque
Participated in an exhibition presented in Mexico and Colombia, showcasing original visual artwork in an international context.
Workshop Assistant
Supported students during workshops, organized learning materials and assisted instructors with classroom logistics.