Neziswa - Sales Representative at AVBOB with 4+ years in Insurance & Client Relations

Cape Town, Western Cape, South Africaen

Consistently signed up new clients for funeral plans and investments, expanding the customer base.

Maintained strong client relationships, ensuring high satisfaction and policy retention.

Published on CazVid

Summary

Experienced sales representative at AVBOB with over 4 years in insurance and client service, skilled in prospecting, maintaining client relationships, and team collaboration. Committed to driving growth and delivering excellent customer experiences.

Key Achievements

Effectively managed client enquiries, providing clear explanations and excellent service.
Supported team building initiatives to improve sales performance and client engagement.

Skills

SalesAdvanced

Proven ability to attract and sign new clients, driving revenue growth through effective sales strategies.

Client Relationship ManagementAdvanced

Skilled in maintaining ongoing client contact, managing enquiries, and ensuring high levels of customer satisfaction.

Team BuildingIntermediate

Experience in fostering team collaboration and supporting collective goals to improve sales outcomes.

Problem SolvingIntermediate

Able to identify issues promptly and develop effective solutions to enhance client service and operational efficiency.

Experience

Sales representative

AVBOB

2019 - Present

SALES AND PROSPECTING - Signing up new clients for avbob funeral plan and investments. CLIENT RELATIONS - Maintaining regular contact with my clients, managing policy enquiries and ensuring excellent customer service. POLICY ADMINISTRATION - Assisting clients with policy updates, processing paper work and managing debit and stop order collections. LAPSE TRACKING - Follow ups on unpaid premiums advising clients to pay their policies. PRODUCT EDUCATION - Clearly explaining product features, benefits and claim process to ensure the client fully understand the policy

Admin clerk intern

AVBOB

2017 - 2018

FRONTDESK AND CLIENT SERVICE - RECEPTION SUPPORT - Welcoming walk In clients warmly - Managing the main switchboard operations. ENQUIRY HANDLING - Answer client policy enquiries and clearly explain delays or system waiting time. NEW BUSINESS REFERRALS - Direct prospective clients to relevant consultants and departments. DATA CAPTURING - Process policy data entries document, scan business and system updates. QUOTATION PROVISION - Generate and deliver accurate funeral policy to customers