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Customer Service and Operations Associate with Diverse Role Experience
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Competencies
Provided personalized service and resolved customer inquiries in hospitality and retail settings.
Performed multifunctional roles supporting various store operations and community activities.
Utilized office tools for record-keeping and processing customer reservations.
Communicated effectively in bilingual (likely Spanish and English) environments.
Participated in activities such as cleaning, training, and event craft-making at school.
Education
Languages
Summary
Dedicated to enhancing customer satisfaction through versatile roles in hospitality, retail, and community service. Skilled in problem-solving, communication, and multitasking.
Key Achievements
- Managed hotel reservations and customer queries, ensuring smooth booking processes at Teleperformance.
- Supported multiple store areas through multifunctional tasks, maintaining inventory accuracy and product quality at Supermercados La Colonia.
- Engaged in community activities, including green area maintenance and educational support at La Ceiba Bilingual School.
Experience
Sales Agent
Management of incoming calls to make and confirm room reservations., Personalized customer service, resolving queries about availability, prices, and hotel services., Use of management systems to record reservations and process payments., Promotion of additional services to improve the customer experience., Handling incidents and resolving problems related to reservations and hotel policies., Focus on customer satisfaction, ensuring a smooth and efficient booking experience.
Plant assistant
Multifunctional work was performed when requested (support in different areas) in order to provide service in all areas of the store., Key activities included stocking shelves and reviewing product pricing and expiration date bullets on checkout profiles to show customers the correct price and ensuring that there were no expired products.
Social service
Several activities were developed by La Ceiba Bilingual School, which consisted of cleaning green areas, training elementary school students at the José Cecilio del Valle School, making crafts for events, among others.