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Nelson
Customer Service Representative with 2 years in call center industry
Video resume
Customer service representative
I studied English for 2 years at the CENIUES Academy. Then I started working at Telus International for 2 years. I was a customer representative during my time at Telus, and I was in charge of solving cases on phones, chats and emails. nnI was...
Contact
Cojutepeque, Cuscatlán, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermedio
Provided support and solutions to customers via phone, chat, and email
Communication SkillsIntermedio
Effective in verbal and written communication across multiple channels
EmpathyIntermedio
Developed ability to understand and relate to customer needs
Multichannel SupportIntermedio
Handled customer interactions through calls, emails, and chats
Education
Industrial Vocational Technical Baccalaureate
Instituto Politécnico Henry Ford
International Affairs Degree
Universidad de El Salvador
Summary
Experienced customer service representative with a background in phone, chat, and email support. Skilled in empathy and effective communication.
Key Achievements
- Worked for two years at Telus International as a customer representative
- Handled cases via phone, chat, and email with consistent performance
- Developed skills in empathy and multichannel communication
Experience
Customer Service Representative
Telus International
Customer Service Representative and Back office Agent
Glass Mountain
Skills
Customer ServiceCommunication SkillsEmpathyMultichannel Support
Published on CazVid - Jul 3, 2025