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Customer Support Specialist with 4+ years in B2B and B2C environments
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Competencies
Delivered bilingual customer support and technical assistance across various platforms
Skilled in using Zendesk for managing customer inquiries via email and chat channels
Effectively communicated with clients in bilingual settings, ensuring clear understanding and resolution
Resolved technical issues related to accounts and services, demonstrating problem-solving abilities
Education
Languages
Summary
Bilingual call center agent with extensive experience in customer service, technical support, and platform management, committed to delivering excellent client experiences.
Key Achievements
- Provided multilingual customer service, addressing diverse client needs at ACCEDO and TaskUs
- Gained experience with Zendesk platform, handling email and chat support efficiently
- Supported scheduling medical appointments and resolving technical issues, showcasing adaptability
Experience
Bilingual call center agent
Scheduling medical appointments, Customer support, Voice campaign experience
Providing service to customers, Providing information about their orders, Resolving technical issues with accounts, Experience with platforms like Zendesk, Experience with emails and chats