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Customer Service & Accounts Receivable Specialist at Lean Solutions Group
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Competencies
Skilled in managing high call volumes, identifying customer needs, and delivering tailored solutions.
Experienced in reconciling accounts, verifying documents, and ensuring billing accuracy.
Effective in handling inbound/outbound communications with clarity and professionalism.
Proficient in Microsoft Office, Salesforce, TMS, and internet research for operational tasks.
Following SOPs and standard procedures to ensure consistency and compliance.
Education
Languages
Summary
Detail-oriented professional with experience in customer support, billing, and account reconciliation. Skilled in managing high-volume communications and utilizing key software tools to enhance operational efficiency.
Key Achievements
- Managed large volumes of inbound and outbound communications, ensuring timely resolution and customer satisfaction.
- Performed account reconciliation and invoice verification, improving billing accuracy and process efficiency.
- Developed expertise in TMS and SOP adherence, streamlining billing procedures across multiple clients.
- Consistently maintained high call handling standards, enhancing customer experience and issue resolution.
- Proficient in utilizing Microsoft Office Suite, Salesforce, and TMS for operational efficiency.
Experience
Account receivable / Billing uploader / Collector
Manage large amounts of inbound and outbound emails, Accounts reconciliation, Manage different customers with their respective TMS, SOP, Invoice uploading skills/verification of required documents
Customer Service Representative
Manage large amounts of inbound and outbound calls in a timely manner., Follow communication “scripts” when handling different topics., Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Customer Service Representative
Manage large amounts of inbound and outbound calls in a timely manner., Follow communication “scripts” when handling different topics., Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives., Seize opportunities to upsell products when they arise.