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Network Engineer
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Competencies
Demonstrated experience with Technical Support.
Demonstrated experience with Help Desk Support.
Demonstrated experience with Ticket Resolution.
Demonstrated experience with Incident Management.
Demonstrated experience with Network Monitoring.
Education
Summary
Network Engineer open to new opportunities
Experience
Network Engineer
Supported over 200 enterprise customers across IP/MPLS, VPN, ILL, and leased-line environments.. Handled approximately 200 technical support tickets per month while maintaining SLA commitments.. Monitored network performance, router uptime, packet drops, bandwidth utilization, and connectivity incidents.. Coordinated with service providers and internal teams to resolve network outages and service degradations.. Managed escalations and drove timely restoration of critical customer services.
Cyber Security Engineer
Provided enterprise support for endpoint security products and cybersecurity solutions.. Investigated malware, ransomware, trojan, and worm infections using Wireshark, Autoruns, Process Monitor, and Process Explorer.. Supported Seqrite Endpoint Security and MSUITE MDM environments.. Worked with security, QA, and product teams to troubleshoot and resolve customer issues.. Supported DLP, IDS/IPS, web security, application control, and vulnerability-related incidents.
Network & Cybersecurity Intern
Gained hands-on experience in networking, troubleshooting, monitoring, and cybersecurity fundamentals.