Nayla - Welcome to CazVid!

Demonstrated experience with Billing Operations & Account Inquiries.

Demonstrated experience with Collections & Retention Strategies.

Demonstrated experience with Escalation Handling.

Demonstrated experience with Contract Administration.

Manage billing operations for three business units, including process design, escalations, cancellations, and collections, Lead special billing initiatives involving cross-team collaboration and reporting, Respond to billing-related inquiries via calls and emails with a focus on customer retention, Host weekly team meetings and assist with account migrations and internal documentation

Provided contract and billing support to a growing customer base; processed payments and updates in the billing system per company policy, Handled high-volume inbound inquiries, resolved issues, and ensured contract accuracy across departments, Actively contributed to documentation, reporting, and process changes to improve service efficiency

Handled billing questions, technical troubleshooting, service requests, and escalated complaints, Provided training and support to new hires; consistently recognized for high performance, Resolved issues with a focus on customer satisfaction and retention