Experienced customer service professional with diverse roles in ecommerce and financial sectors, skilled in communication, operational support, and issue resolution.
Delivered effective support resolving customer issues and inquiries.
Utilized interpersonal skills to build trust and communicate clearly with clients.
Supported business partners in selling activities, ensuring timely processes.
Communicated effectively in English and Spanish in customer interactions.
AMAZON
Minimizing abuse of Amazon's return policies, Ensuring an excellent customer experience.
AMAZON
Resolve issues with Amazon devices and digital services, Product security, Customer data privacy.
AMAZON
Provide timely and accurate operational support to business partners selling in Amazon stores.
CONCENTRIX
Follow up on overdue payments from customers, Make phone calls, Establish payment plans, Update customer records.
Computer Engineering
Diploma in Microbiology
IT ESSENCIAL
Office Applications Operator
Information and Communication Technologies (ICT) Operator
High School Diploma
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Assessed and managed customer data, overdue payments, and operational details.