Experienced professional with expertise in customer support, team leadership, issue resolution, and data analysis, dedicated to enhancing operational efficiency.
Provided high-quality customer support across multiple channels, resolving complex issues effectively.
Led and coached teams to improve performance, productivity, and service quality.
Resolved operational and customer escalations, ensuring high satisfaction and smooth workflows.
Generated and analyzed performance data to inform management decisions and process improvements.
Link Mobile
Led daily operations for a high-performing team, consistently exceeding KPIs, quality standards, and service-level targets., Coached and developed team members through training, feedback, and performance management, improving productivity and accuracy for the Startup company., Resolved complex...
E X P E R I A N
Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information., Help members understand the value in their memberships, what benefits they have and how to use...
Amazon
Provide reassurance and peace of mind to our members regarding their inventory issues and account health., Assessing issues via 3 channels of communication (Phone, Email & Chat), Documenting all Selling Partner interactions and information according to standard, Report and escalate...
Amazon
BACHELOR OF BUSINESS MANAGEMENT
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Proficient in Microsoft Office, Slack, and Power BI to analyze data, communicate, and monitor performance.
Investigate and identify the root cause of the customer's issue., Guide the customer through the correct process for a concession., Proceed to annotate actions and write concise emails about the situation to the customer., Assessing the eligibility of the customer for a refund and...
