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Customer Service Specialist with 5+ years in ecommerce and financial services
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Competencies
Delivered effective support resolving customer issues and inquiries.
Utilized interpersonal skills to build trust and communicate clearly with clients.
Supported business partners in selling activities, ensuring timely processes.
Communicated effectively in English and Spanish in customer interactions.
Assessed and managed customer data, overdue payments, and operational details.
Education
Languages
Summary
Experienced customer service professional with diverse roles in ecommerce and financial sectors, skilled in communication, operational support, and issue resolution.
Key Achievements
- Resolved customer issues related to Amazon devices and digital services, ensuring satisfaction.
- Provided operational support to Amazon sellers, enhancing store performance.
- Followed up on overdue payments and established payment plans for Goldman Sachs customers.
Experience
Concession Abuse Prevention (CAP)
Minimizing abuse of Amazon's return policies, Ensuring an excellent customer experience.
Customer Service Specialist, Amazon Devices, Digital Services, and Alexa Support (D2AS)
Resolve issues with Amazon devices and digital services, Product security, Customer data privacy.
SPS Associate, SPS
Provide timely and accurate operational support to business partners selling in Amazon stores.
Collections, Goldman Sachs Bank USA, Apple Card
Follow up on overdue payments from customers, Make phone calls, Establish payment plans, Update customer records.