Nataly - Interpreter with 5+ years in medical, legal, and educational contexts

Performed real-time remote interpretation across various sectors, ensuring precise communication and reporting.

Fluent in Spanish, English, French, and Italian, used in interpretation, translation, and proofreading.

Ensured grammatical accuracy, coherence, and stylistic consistency in various text formats.

Designed and delivered bilingual training, supervised agents, and monitored KPI metrics.

Proficient with CRM, Microsoft Office, Google Workspace, Zoom, and collaboration platforms for remote work.

Real-time remote interpretation (OPI) in medical, insurance and general contexts, Reporting of interactions according to guidelines

Providing of proofreading services, ensuring grammatical accuracy, clarity, and stylistic consistency., Reviewing of texts for coherence, tone, and alignment with client guidelines.

Translate academic and educational materials into English for university-related projects., Work with research papers, educational content, and academic texts, ensuring appropriate academic register., Ensure accuracy, terminology consistency, and clear structure in English-language texts.

Designed bilingual training materials for customer service and sales campaigns, Monitored case quality and ensured resolution efficiency, Provided on-floor support to agents and new hires, Supervised and tracked performance KPIs and conducted feedback sessions

Prospected commercial clients across the U.S., Closed sales of electricity and gas services via cold calling, Supported new hires and shared best practices for closing deals