Experienced in technical troubleshooting, customer service, and English instruction, with strong skills in lesson design, digital tools, and client support. Dedicated to enhancing user and student experiences.
Applied technical skills to troubleshoot and resolve device connectivity and activation issues in customer support roles.
Developed engaging curricula and assessments for language learners at various levels, utilizing digital resources.
Delivered top-notch support resolving complex reservation and technical issues, ensuring customer satisfaction.
Managed diverse classroom environments, adapting lessons to student needs and leveraging audiovisual tools.
Asurion
Deliver top-notch technical support to customers, Resolve connectivity issues, Activate devices, Troubleshoot problems
GIMFA
Delivered engaging English language classes tailored to students' levels, Designed and led reinforcement workshops, Crafted assessments to evaluate student progress, Leveraged Pearson's digital platform to supplement in-class learning
English 4 kids
Teach fun, level-appropriate classes to kids using platform tools, Evaluate progress, Coach communication skills, Help young learners build English confidence
SUTHERLAND
Resolve complex reservation and stay issues, Provide top-notch support to guests and hosts, Empowered hosts with practical tips and strategies
Bachelor's Degree
High School Graduate
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Effectively balanced multiple roles involving teaching, support, and lesson preparation.
UNIVERSAL
Teach classes using the institute's methodology, Design engaging activities, Leverage audiovisuals to strengthen students' communication skills
COLOMBIA VIVA SCHOOL
Plan and deliver engaging classes using audiovisual and tech tools, Craft authentic materials to drive student learning, Provide detailed progress reports on each student
