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Natalia
Front Desk Receptionist
Contact
Competencies
Experiencia demostrada en Guest Relations.
Experiencia demostrada en Customer Service.
Experiencia demostrada en Front Desk Operations.
Experiencia demostrada en Complaint Resolution.
Experiencia demostrada en Cross-Department Coordination.
Education
Languages
Summary
Front Desk Receptionist buscando nuevas oportunidades
Experience
Front Desk Receptionist
Welcoming and assisting domestic and international guests.. Providing information about lodge services, dining and activities.. Handling guest requests and coordinating with different departments to ensure a personalized and high-quality guest experience.
Reservations Executive
Managed reservations.. Promoted excursions and services.. Assisted guests with queries and complaints.. Supported sales opportunities and coordinated services with hotels, transfers and tour operators.
Front Desk Receptionist
Responsible for guest check-in/check-out, reservations, cash handling, guest assistance, complaint resolution and coordination with different departments to ensure excellent service.
Front Desk Receptionist
Welcomed domestic and international guests, provided personalized assistance and handled special requests.. Coordinated with Housekeeping and Food & Beverage.. Provided travel information and performed Night Audit procedures.
Ejecutiva de Cuentas
Gestioné reservas, promocioné excursiones y servicios.. Atendí consultas y reclamos de los huéspedes.. Colaboré en oportunidades de venta.. Coordiné servicios con hoteles, empresas de traslados y operadores turísticos.
Recepcionista
Responsable de la atención al cliente, gestión de reservas, cobro de servicios y manejo de caja.. Realicé operaciones de cobro y control de pagos.. Atendí consultas y reclamos.. Coordiné con diferentes sectores para brindar un servicio eficiente y cordial.
Recepcionista
Recibía a huéspedes nacionales e internacionales, brindaba atención personalizada y gestionaba solicitudes especiales.. Coordinaba tareas con los departamentos de Housekeeping y Alimentos y Bebidas.. Proporcionaba información turística.. Realizaba procedimientos de auditoría nocturna (Night Audit).