Experienced in client engagement, content creation, and data management across construction, marketing, and customer service domains. Adept at fostering communication strategies and supporting diverse teams.
Delivered bilingual inbound and outbound customer service, managed documentation, and supported client engagement efforts.
Managed social media content calendars, developed creative narratives, and supported communication campaigns.
Handled client data, call flow management, and documentation compliance to ensure operational efficiency.
Supported business communication strategies, client interactions, and coordinated multiple ongoing projects.
Capital Construction Company
Supported business communication strategies and client engagement efforts., Managed call flow and maintained client data using Excel., Assisted in implementing business protocols and customer follow-up processes.
Latin American Association
Managed content calendar and developed social media content., Wrote scripts and crafted creative narratives for various media platforms., Supported communication campaigns and coordinated ongoing projects.
Foundever (Allstate campaign)
Provided bilingual (English/Spanish) inbound and outbound customer support., Coordinated case follow-ups and communicated with multiple departments., Processed and managed documentation in compliance with internal procedures.
Bachelor's degree
Foreign language studies
Social communication and journalism
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Proficient in Microsoft Office 365, photography, and photo editing for various professional applications.
