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Customer Service & Communications Professional with 5+ Years of Diverse Experience
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Competencies
Delivered bilingual inbound and outbound customer service, managed documentation, and supported client engagement efforts.
Managed social media content calendars, developed creative narratives, and supported communication campaigns.
Handled client data, call flow management, and documentation compliance to ensure operational efficiency.
Supported business communication strategies, client interactions, and coordinated multiple ongoing projects.
Proficient in Microsoft Office 365, photography, and photo editing for various professional applications.
Education
Languages
Summary
Experienced in client engagement, content creation, and data management across construction, marketing, and customer service domains. Adept at fostering communication strategies and supporting diverse teams.
Key Achievements
- Supported client engagement and maintained client data at Capital Construction Company using Excel.
- Managed social media content and crafted narratives for campaigns during marketing internship.
- Provided bilingual customer support and coordinated case follow-ups at Foundever for Allstate.
Experience
Customer service and sales
Supported business communication strategies and client engagement efforts., Managed call flow and maintained client data using Excel., Assisted in implementing business protocols and customer follow-up processes.
Intern in marketing and communication
Managed content calendar and developed social media content., Wrote scripts and crafted creative narratives for various media platforms., Supported communication campaigns and coordinated ongoing projects.
Bilingual customer service agent
Provided bilingual (English/Spanish) inbound and outbound customer support., Coordinated case follow-ups and communicated with multiple departments., Processed and managed documentation in compliance with internal procedures.