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Natalia
Customer Service and Management Professional with Broad Industry Experience
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Competencies
Provided customer support via various channels, resolving inquiries and complaints efficiently
Supervised hostel staff, managed operations, budgets, and scheduling
Developed and overseen client projects, maintained relationships, and managed project deliverables
Effectively communicated information to clients and team members through calls, emails, and meetings
Education
Languages
Summary
Experienced in customer support, hostel management, and project coordination with a focus on service delivery and operational efficiency.
Key Achievements
- Handled customer inquiries and resolved issues efficiently across multiple roles, including insurance, hospitality, and finance
- Managed hostel operations, staff, budgets, and guest services ensuring smooth daily functioning
- Developed and overseen project plans, maintaining client relationships and ensuring quality deliverables in a project management role
Experience
CSR
Serve as the first point of contact for customers via phone, email, and live chat, Provide accurate, clear, and professional information regarding insurance products, services, and policies, Help clients with policy changes, updates, renewals, and cancellations, Ensure all customer information is...
Hostel Manager
Oversee daily operations including check-ins/check-outs, reservations, and room assignments, Manage hostel cleanliness, ensuring that all areas (rooms, common areas, bathrooms) are well-maintained and tidy, Coordinate maintenance and repairs to ensure the property is in good working condition,...
Account Coordinator
Develop project plans and oversee the execution of client work by the team, Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers, Direct and manage the assigned accounts including setting client expectations, project plans, SOW, and...
CSR
Handle inbound calls, emails, and chat inquiries related to credit card accounts, Provide information regarding card features, benefits, interest rates, and account status, Assist customers with making payments, updating personal information, and managing their accounts, Help customers with...