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Customer Service Specialist with 5+ years in client support and education
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Competencies
Provided specialized support and resolved inquiries in fast-paced environments, ensuring client satisfaction.
Built and maintained client relationships through clear communication and empathetic guidance.
Taught various grade levels, developing lesson plans and engaging students across primary and secondary education.
Conducted initial client screenings, verified documentation, and explained legal procedures clearly.
Proficient in Excel, Word, PowerPoint, Teams, Zoom, and Canva, applied in multiple roles for data management and presentations.
Education
Summary
Dedicated professional experienced in customer service, client relationship management, and teaching. Skilled in legal support, bilingual education, and various software tools, with a proven ability to adapt across industries.
Key Achievements
- Led customer service initiatives at ORCA 15 S.A.S, managing inquiries and resolving issues to ensure high satisfaction.
- Conducted client screenings and provided legal guidance at RobLevine Legal Solutions, improving initial client interactions.
- Taught a range of grades from primary to secondary education, demonstrating pedagogical flexibility and experience.
Experience
Customer Service Specialist - Leader
Provided specialized customer service and support, acting as a leader within the team., Managed and resolved customer inquiries and issues, ensuring high satisfaction rates., Process customer requests via phone calls, messages, or emails., Ability to multi-task, organize, and prioritize work.
Intake Specialist
Conducted initial client screenings, collected case details, and verified essential documentation for legal eligibility., Provided clear guidance to clients regarding next steps, required documents, and appointment scheduling., Increased client satisfaction by providing empathetic communication and...
English Teacher
Taught primary school grades 1st to 5th.
University Internships (Student Teaching)
Taught secondary school grade 9th.
University Internships (Student Teaching)
Taught primary school grade 2nd.
University Internships (Student Teaching)
Taught primary school grade 4th.