Naomi - Customer Service and Technical Support Specialist with 5+ years experience in healthcare and IT

Experienced in handling client inquiries, processing referrals, and managing customer relationships effectively.

Skilled in system support, programming, and technical assistance with a focus on sales and infrastructure systems.

Proficient in managing schedules, coordinating appointments, and handling administrative tasks efficiently.

Knowledgeable in managed services, Red Hat platforms, and basic cloud fundamentals, supporting IT operations.

Scheduling appointments for medical images (MRI's, Mammograms, Ultrasounds, CT Scans), Monitoring of obtaining medical insurance authorizations, Monitoring and updating of referrals (Verbal Orders), Monitoring of processes with RPO and MD.

Reception of documents, classification, address to the correspondent department, reception of calls, providing general information., Reception of referrals and processing them in the system, creating profiles, classifying records received, requesting information needed via forms, requesting authorizations, contacting patients via call/text messages to schedule initial consultations, follow-up on authorizations from insurance companies, processing authorizations in the system., Reception of referrals of existing patients, contact existing patients recommended for follow-up appointments via text messages/calls, request, and monitoring authorization from insurance companies, referring patients to other providers/specialties, recompilation of records to send with the referrals via fax or email., Reception of referrals and/or letters of protection from law firms representing patients who had motor vehicle accidents and work injuries, case management, communication/handling of information with case managers/attorneys/paralegal, refer patient/client to a provider/specialist as recommended by the physician. case closure based on the doctor’s recommendation or if the patient is no longer represented by the law firm.