This is my profileContact via CazVidNaomi
Customer Service and Technical Support Specialist with 5+ years experience in healthcare and IT
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Competencies
Experienced in handling client inquiries, processing referrals, and managing customer relationships effectively.
Skilled in system support, programming, and technical assistance with a focus on sales and infrastructure systems.
Proficient in managing schedules, coordinating appointments, and handling administrative tasks efficiently.
Knowledgeable in managed services, Red Hat platforms, and basic cloud fundamentals, supporting IT operations.
Education
Summary
Naomi offers over 5 years of experience in healthcare coordination, customer service, and technical support, with expertise in system programming and administrative management. Adept at streamlining processes, supporting IT infrastructure, and providing excellent client service.
Key Achievements
- Streamlined appointment scheduling and insurance authorization processes, improving efficiency at CCD.
- Developed and supported sales systems, enhancing customer experience and operational reliability at SCI Dominicana.
- Managed referrals and patient data accurately, ensuring seamless communication between departments at CCS.
- Provided technical assistance and system support, reducing downtime and increasing client satisfaction.
Experience
Scheduler
Scheduling appointments for medical images (MRI's, Mammograms, Ultrasounds, CT Scans), Monitoring of obtaining medical insurance authorizations, Monitoring and updating of referrals (Verbal Orders), Monitoring of processes with RPO and MD.
Patient Coordinator - Contractual
Reception of documents, classification, address to the correspondent department, reception of calls, providing general information., Reception of referrals and processing them in the system, creating profiles, classifying records received, requesting information needed via forms, requesting authorizations, contacting patients via call/text messages to schedule initial consultations, follow-up on authorizations from insurance companies, processing authorizations in the system., Reception of referrals of existing patients, contact existing patients recommended for follow-up appointments via text messages/calls, request, and monitoring authorization from insurance companies, referring patients to other providers/specialties, recompilation of records to send with the referrals via fax or email., Reception of referrals and/or letters of protection from law firms representing patients who had motor vehicle accidents and work injuries, case management, communication/handling of information with case managers/attorneys/paralegal, refer patient/client to a provider/specialist as recommended by the physician. case closure based on the doctor’s recommendation or if the patient is no longer represented by the law firm.
Developer and Technical Assistance
Programming and adaptation of Sales System, remote support to the company's customers, backup., Installation and updating of the Physical Point of Sale to the customers., Responsible for registration and invoicing.
Trainee // Software and Infrastructure Internship
Technical assessment and training in Managed services, Development, Project Management, ITIL Fundamentals, and Robotic Process Automation., Manage and installation of Openshift, Red Hat Services, Continuous Integration, and Deployment., Microsoft Team: Surplus reports management and overage on the Microsoft Azure platform.
Administrative Assistance - Hybrid
Technical-administrative assistant, research and planning of community transformation projects, management and balancing of petty cash, management of input purchases, sales management, inventory, real estate, logistics, paralegal.
Costumer Care Service - Email Representative
Email customer service for the stores Hot Topic and Box Lunch, handling of replacements, handling of refunds, order status, cancellations, order edits.