Nahomi - Customer Support & Translation Specialist with 5+ years in Service & Legal domains

Managua, Managua Department, NicaraguaRemoteen

Supported international clients by translating legal documents for a law firm, enhancing communication efficiency.

Contributed to the launch of Lowe’s customer care campaign in Nicaragua, providing frontline support and interpretation between U.S. clients and vendors.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Dedicated professional with extensive experience in customer service, document translation, and appointment coordination across service, legal, and healthcare sectors. Fluent in English and Spanish, with proven ability to communicate effectively and support diverse client needs.

Key Achievements

Coordinated medical appointments remotely for Texas-based practices, managing communications, patient education, and interpretation for Spanish speakers.

Skills

Customer ServiceIntermediate

Provided personalized client assistance, managed inquiries, and resolved issues in retail, legal, and healthcare settings.

Translation & InterpretationIntermediate

Translated legal and official documents from Spanish to English and interpreted for Spanish-speaking clients in various professional contexts.

Document ManagementIntermediate

Handled document translation, management, and basic troubleshooting for legal, official, and personal documents.

Communication & SchedulingIntermediate

Managed scheduling, client communication, and patient education for medical practices, ensuring clarity and efficiency.

Experience

Assistant

Family Business (Cyber Café)

2020 - 2020

Assisted clients with printing, internet use, and basic computer troubleshooting., Handled payments and maintained a friendly and welcoming environment., Performed basic translations of legal and official documents from Spanish to English.

Translation and Document Support

Family Law Office

2023 - 2023

Supported my parent’s law firm by managing and translating documents from Spanish into English when contacted by international clients., Improved my English skills through direct handling of legal documentation and communication with clients., Gained experience working with sensitive and...

Customer Support Representative

IBEX (Lowe’s Customer Care Campaign)

2024 - 2025

Supported the launch of the Lowe’s wave in Nicaragua by providing frontline customer service., Handled inbound and outbound calls, assisted clients with inquiries, and resolved issues with professionalism., Actively participated in meetings with Lowe’s personnel in the United States., Served as an...