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Muhammad
Customer Service & Transportation Specialist with diverse operational experience
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Competencies
Skilled in handling customer inquiries, resolving issues, and maintaining professional communication.
Proficient in operating various vehicles safely and efficiently across different routes and conditions.
Experienced in using platforms like InDrive and Careem for effective dispatch and customer management.
Capable of coordinating with team members and managing schedules to optimize service delivery.
Education
Languages
Summary
Motivated professional with extensive experience in transportation services, customer support, and culinary assistance. Demonstrates strong communication, driving skills, and team collaboration. Adept at ensuring safety, efficiency, and customer satisfaction across diverse roles.
Key Achievements
- Provided safe, timely transportation services across urban and highway routes, ensuring high passenger satisfaction.
- Handled customer inquiries and complaints effectively, improving customer retention and service quality.
- Supported restaurant operations by managing orders and maintaining hygiene standards, contributing to efficient service delivery.
Experience
Driver – Ride-Hailing Platforms
Operated car and bike for transportation services across urban and highway routes.. Ensured safe, timely, and professional service to all passengers.. Maintained vehicle cleanliness, conducted regular inspections, and followed traffic rules.. Handled mobile ride apps, GPS navigation, and payment transactions smoothly.. Built strong customer relationships through courteous behavior and reliability.
Call Center Representative
Conducted inbound and outbound calls for customer support and telemarketing.. Addressed customer inquiries, provided information, and resolved complaints.. Promoted products and services through persuasive communication.. Maintained detailed records and achieved daily performance targets.
Restaurant Assistant
Took customer orders, served food, and supported kitchen staff.. Maintained cleanliness, hygiene, and table arrangement.. Assisted in food preparation during busy hours.. Worked collaboratively with team members to ensure smooth service.