Mpho - Customer Service & Operations Specialist with diverse experience in logistics, hospitality, and retail

Expert in delivering high-quality customer interactions, problem-solving, and ensuring customer satisfaction.

Skilled in managing deliveries, equipment handling, and transportation logistics to ensure smooth operations.

Proficient in operating POS systems, processing payments accurately, and handling customer transactions efficiently.

Experience in supervising team activities, managing customer service standards, and ensuring operational efficiency.

Customer luggage check in. Customer service meet and greet. Managed necessary equipment such as wheelchairs for the elderly or disabled. Managed and handled customer service for lost luggage and other complaints. Managed subordinates through daily running’s such as ticket sales, check in tills and baggage scanner

Deliver and collect merchandise, documents equipment or other goods both internal and external customers. Transport employees between locations such as offices or regional branches when required. Keeping the vehicle clean and presentable. Ensured goods are safely loaded, secured and offloaded with no damage

Scanned items accurately using the point of sale system. Accepted various forms of payment (cash, card and mobile payments). Issued receipts and gave correct change. Greeted customers in a friendly manner. Answered questions and helped with product queries. Handled customer complaints or issues at the till or escalated them if necessary. Kept the till balanced including cash ups