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Moises
Customer Service Professional with 5+ years of diverse experience
Video resume
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Competencies
Experienced in guest relations, reception, and client support in hospitality and corporate environments.
Handled first-level support through calls and chats, creating reports, and managing remote assistance tasks.
Created monthly performance reports using Power BI for internal metrics at Accenture.
Proficient in Microsoft Office, Power BI, ServiceNow, and general office management tools.
Demonstrated leadership skills through handling diverse responsibilities and report presentations.
Education
Languages
Summary
Experienced in hospitality and technical support roles with expertise in reporting, client management, and bilingual communication.
Key Achievements
- Managed guest check-in/out, billing, and special amenities at Sheraton Libertador Hotel
- Developed and presented monthly reports using Power BI for management at Accenture Argentina
- Provided bilingual support for first level helpdesk and call management at Accenture Argentina
Experience
Receptionist
Check in and check out of guests, Billing payments in local and foreign currency, Personal cash management and posnet, Management of the incoming calls, Reception and delivery of messages to guests and associates, Coordination of special amenities to corporate guests or special occasions
Service Desk Agent
Reception and manage of calls and chats from users who need first level help through remote assistance, Call referral, Creation and follow-up of reports in ServiceNow tool, Attention in English and Spanish
Quality Auditor
In charge of following the metrics and stats for internal use, Creating monthly reports with Power BI, Presenting reports to the head management