This is my profileContact via CazVidMohammad
IT Support Specialist with 3+ years in technical troubleshooting
Contact
Mumbai, Maharashtra, India
Available on CazVid
Competencies
IT Service Desk & SupportIntermediate
Managed incident resolution and customer support using ticketing systems and troubleshooting techniques.
ProgrammingBeginner
Applied programming languages like Python, Java, C, and Oracle PL/SQL for technical tasks and problem solving.
Web TechnologiesBeginner
Knowledge of HTML and CSS for web-related projects and development tasks.
Systems & NetworkingIntermediate
Worked with computer hardware, networking, Active Directory basics, and remote support to resolve technical issues.
Productivity ToolsAdvanced
Proficient in Microsoft 365 and MS Office Suite, enabling efficient document creation and collaboration.
Education
Master of Computer Applications (MCA)
Mahakaushal University
Completed 2025
B.Sc. Mathematics
Allahabad State University
Completed 2023
Intermediate
NIOS
Completed 2017
High School
CBSE
Completed 2015
Languages
English
Hindi
Summary
Experienced IT support specialist with a strong foundation in incident management, programming, and technical support, with a focus on customer service and troubleshooting.
Key Achievements
- Provided IT support including incident management and troubleshooting for hardware and software issues.
- Gained experience with ticketing tools such as ServiceNow and handled remote support requests.
- Developed programming skills in Python, Java, C, and Oracle PL/SQL, with a focus on problem solving and technology application.
Skills
IT Service Desk & SupportProgrammingWeb TechnologiesSystems & NetworkingProductivity Tools
Published on CazVid - May 17, 2026