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Trainer II
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Competencies
Extensive experience designing and delivering training programs across customer service and hospitality sectors.
Proven ability to lead teams, manage operations, and oversee staff training in diverse environments.
Dedicated to delivering exceptional customer experiences, consistently meeting sales and satisfaction goals.
Skilled in exceeding sales targets through effective communication and customer relationship management.
Experienced in managing food preparation, presentation, and event catering for high-profile clients.
Education
Summary
Dynamic professional with over 4 years of experience in training, hospitality, and sales. Proven track record in team leadership, operational management, and delivering exceptional customer experiences. Skilled in designing effective training programs, managing diverse teams, and exceeding targets across various sectors.
Key Achievements
- Led onboarding and product training for new hires, enhancing team readiness and performance.
- Developed and refined training content, improving delivery methods and trainee engagement.
- Exceeded sales targets consistently while maintaining high customer satisfaction in contact center roles.
- Managed daily operations, staff training, and marketing at Beach Aloe Café, boosting business efficiency.
- Successfully managed large-scale catering events, ensuring high-quality service and presentation.
Experience
Trainer II
Lead trainer for Office Depot Business account, facilitating onboarding and product training for new hires.. Collaborate with training managers to refine content and delivery methods.. Monitor trainee progress and provide performance feedback.. Weekly Business Reviews and Monthly Business Review preparations and presentations to the client.. Maintaining client relationship.. Monitoring call, email and chat quality by performing Quality Analyst duties.. Previously served as Business Trainer Assistant, supporting training logistics and learner engagement.. Also worked as a Call Centre Agent handling customer service queries.
Hospitality Facilitator
Delivered accredited training in Food & Beverage Services, Professional Cookery, and Fast-Food Services.. Assessed learner competencies and supported career readiness.. Developed lesson plans and practical assessments aligned with industry standards.
Sales Agent
Sold insurance products for UK-based CETA Insurance.. Met and exceeded sales targets while maintaining compliance and customer satisfaction.
Customer Service Agent
Sold insurance products for UK-based CETA Insurance.. Met and exceeded sales targets while maintaining compliance and customer satisfaction.
Food & Beverage Manager
Managed daily operations, staff training, and customer service.. Designed menus, controlled budgets, and led marketing initiatives.. Hired and trained front-of-house and kitchen staff.
Chef
Catered for weddings and corporate events, ensuring high-quality service and presentation.
Junior Sous Chef & Pastry Chef
Prepared food for à la carte and large-scale functions.. Assisted in kitchen management and staff supervision.
Quality Analyst for RL Daly. Customer Service Agent for CCI. Chef de Partie overseeing cold and deli sections for Old Town Italy.
General Manager & Head Chef
Managed FOH & BOH operations, staff training, and customer relations.. Created menus, handled payroll, and met KPIs.
Regional Sales Manager
Oversaw regional sales operations and client engagement in KwaZulu-Natal.
Head Chef
Promoted from Chef de Partie to Head Chef for two lodges.. Managed ordering, rosters, costing, and staffing, menu planning.
Participated in high-profile events including Durban July, Table of Unity, Good Food & Wine Show and Porsche Launch.. Responsible for food prep, presentation, and service.