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Misael
Customer Support Specialist with 7+ years in Tech and Patient Coordination
Video resume
Contact
Competencies
Experienced in resolving technical issues and delivering excellent customer service across multiple platforms.
Skilled in managing schedules and coordinating patient appointments efficiently with EcW and other tools.
Proficient in Trello, Asana, Salesforce, MySQL, and Excel for task management and data analysis.
Effective communicator in both technical support and patient interaction roles.
Education
Languages
Summary
Dedicated professional with over 7 years supporting clients, managing schedules, and coordinating patient care. Skilled in technical tools and committed to delivering exceptional service.
Key Achievements
- Provided technical support at Continuum Global Solutions and Alorica DR, ensuring high customer satisfaction
- Streamlined appointment scheduling processes, reducing wait times at Bloom
- Certified in Virtual Latinos, enhancing patient coordination skills
Experience
Tech Support
Tech Support
Appointment Setter
Patient Coordination
Appointment Scheduler
Skills
Video Transcript
Customer Service | Tech Support | Virtual Assistant
Hi, this is Ms. El Ortiz and I have over six years of experience in customer service, appointment scheduling, appointment setting and sales, upselling in companies like Sprint, T-Mobile and Verizon. Also roles like tech support, tier 2 advanced tech support, and other roles doing project management. So I handle tools like Asana, Trello, Salesforce and my SQL.