This is my profileContact via CazVidMiriam
Customer Care & Medical Interpreter with 5+ years in Healthcare and Service
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Competencies
Utilized translation and speaking skills to effectively communicate in medical and customer service settings.
Handled customer inquiries, solved problems, and supported clients across multiple industries, demonstrating empathy and problem-solving ability.
Organized election logistics, managed scheduling, and maintained detailed notes during calls to ensure efficient operations.
Prioritized tasks and managed multiple customer interactions and training sessions effectively.
Proficient in Excel, Office, PowerPoint, and social media management, supporting data collection and communication needs.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, medical interpretation, and electoral training, combining effective communication with organizational expertise.
Key Achievements
- Provided medical interpretation via phone and video, facilitating communication for patients and healthcare providers.
- Handled diverse customer service roles across health insurance, security, and car rental industries, demonstrating role progression and skill diversification.
- Trained citizens in electoral procedures, organized election days, and collected electoral data, showcasing leadership and organizational skills.
Experience
Customer care agent- Medical interpreter
Answering questions and solving problems for people on health insurance, Answering phone calls from people primarily located in California, Making notes during the call about the problem and resolution
Barista/Kitchen supervisor
Meeting customer demands, Cleaning the cafeteria, Making coffee and food
Customer care agent
Answering calls for a security alarm company in the United States and Canada, Solving billing entity problems, Clearing up false alarm events, Updating important personal information of clients
State election trainer
Training citizens as polling place officials, Distributing electoral packages, Organizing the day of the elections, Collecting statistical data of the elections
Customer care agent
Answering calls in a car rental campaign, Renting cars, Making refunds, Resetting passwords, Updating billing information, Helping customers with car rentals
Medical interpreter (VRI)
Interpreting through phone and video, Answering medical calls to help patients communicate with clients