Experienced operations professional with a proven track record in leadership, customer service, and revenue optimization across hospitality and retail industries.
Utilized strong communication skills to train staff, enhance customer experience, and collaborate with management.
Applied exceptional time management skills to efficiently handle fast-paced food service and retail environments.
Used analytical skills for order accuracy, resolving issues, and applying revenue strategies.
Consistently delivered high-quality customer experiences in hospitality and retail settings.
Dions LLC
Managed the pie area and trained new employees, proving effective communication and leadership., Handled cash, operated the register, and performed food preparation, requiring exceptional time management., Collaborated with management to maintain company standards, showing a commitment to...
Inn at Vannesie LLC
Managed phones, emails, and guest reviews, providing effective solutions and customer service., Applied revenue management expertise to increase profitability for the restaurant and inn., Executed marketing initiatives and designed room layouts, highlighting creative and analytical skills., Kept...
Flora Restaurant
Introduced cuisine and recommended pairings, using effective communication and sales skills., Input orders and maintained clear communication with the team to ensure prompt food delivery., Adapted to a fast-paced fine-dining environment to ensure guest satisfaction.
Starbucks Corporation
High School Diploma
American Sign Language Interpreting / Mass Communication and Journalism
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Applied revenue management expertise to improve profitability and optimize operations.
Memorized recipes and managed time efficiently to fulfill orders quickly., Worked effectively in all positions, proving adaptability and teamwork., Aided coworkers and managers as needed in a high-volume setting.
Wolf and Mermaid LLC
Solo-managed a high-volume airport kiosk, serving over 50 customers per flight., Proved exceptional time management and problem-solving abilities by handling all transactions, beverage preparation, and customer service alone., Kept inventory, restocked snacks and drinks, and kept the workspace...
Coyote Cafe and Cantina LLC
Welcomed guests, managed reservations, and coordinated seating to create a positive first impression., Supported management team in ensuring restaurant success., Memorized a wide range of recipes to provide informed recommendations and answer guest questions., Used sales skills to enhance the guest...
Gruet winery
Memorized wine notes and characteristics to guide guests through tastings and provide recommendations., Utilized sales skills to upsell wine bottles, cases, and wine club memberships., Ensured a welcoming atmosphere and delivered an exceptional customer experience.
The Betterday LLC
Oversaw daily operations, managed workflow, and ensured high-quality customer service., Prepared espresso beverages and managed inventory, scheduling, and weekly bank deposits., Trained and managed baristas, supporting overall team performance., Kept a clean, organized, and health-compliant...
