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Milena
Contact
Competencies
Experiencia demostrada en Multitasking.
Experiencia demostrada en Customer Service.
Experiencia demostrada en Communication Skills.
Experiencia demostrada en Organizational Skills.
Experiencia demostrada en Microsoft Office.
Education
Languages
Summary
Perfil profesional
Experience
Customer Service Agent
Comprehensive management of B2C and B2B after-sales service.. Order tracking and delivery monitoring.. Management of defective products, returns, and replacements.. Use of Freshdesk and Zoho for managing, tracking, and resolving incidents and customer inquiries.. Management of orders, returns, and products through Shopify and Magento.. Use of AX as an integration system with Shopify for stock synchronization, inventory updates, and data management.. Management and resolution of logistics incidents.. Data management and analysis using Power BI.. Phone-based customer service, resolving inquiries and incidents.
E-commerce Assistant
Management and publishing of products on Shopify.. Creation and organization of product categories and collections.. Writing and updating product listings (descriptions, images, prices, and attributes).. Optimization and maintenance of the online catalog.. Creation and editing of images using AI tools for campaigns and digital content.. Support in creating assets for Meta Ads campaigns and online advertising.
Head of Reception
Daily supervision of the department.. Personalized guest attention during check-in, check-out, and throughout their stay.. Oversight of payments, cash register reconciliation, invoicing, and shift closing.. Management of individual and group reservations, optimizing occupancy and rates following Revenue Management.. Implementation of quality standards and service protocols according to hotel policy.. Use of PMS (Property Management System) and other hotel management tools (Fortune, Sitemander).. Handling and resolution of complaints and suggestions from staff members.. Coordination with the rest of the departments, ensuring maximum service quality.
Product and Design Manager
Definition and development of the strategic product plan aligned with business and brand objectives.. Coordinating and supervising product design and development, ensuring compliance with schedules, quality standards, and business goals.. Collaborating with the purchasing, production, and supplier departments to secure optimal materials, costs, and delivery times.. Developing technical data sheets and product documentation for proper industrialization.. Participating in international trade fairs, research trips, and factory visits to identify new opportunities and technologies.. Supervision of materials and prototypes, validating compliance with technical standards.. Preparation of the product costing sheet.
Hotel Receptionist
Management of hotel guest check-in and check-out.. Recording and management of reservations following company procedures and quality standards.. Interdepartmental coordination.. Expert handling of the PMS Green-Software (Fortune).. Customer service by phone and email management.. Payment processing, invoicing, billing, and cash register reconciliation.. Document management in accordance with data protection regulations.. Revenue Management.. Channel Manager and extranet management.. Administrative (back office) tasks: production closing, statistics, credit management.. Management of complaints and claims.
Administrative Assistant
Customer service, including incidents and complaints.. Processing internal and external company documents and communications.. General office support tasks, as directed by management.. Advising customers on warranties, policies, and insurance related to agreed sales.
Administrative Assistant
Administrative management of commercial processes, including documentation tasks and supplier negotiation.. Day-to-day administrative management and bookkeeping tasks.. Document processing, prioritizing by relevance and urgency.. Resolution of incidents related to the company's products.