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Customer Service & Claims Specialist with 5+ years in insurance and B2B sectors
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Competencies
Utilized effective bilingual communication skills to assist clients across insurance, financial, and transportation services.
Delivered exceptional customer support in bilingual roles, ensuring client loyalty and satisfaction.
Managed claims process for home insurance clients, coordinating with internal teams to resolve issues efficiently.
Promoted gastronomic applications via teleperformance, supporting marketing initiatives and customer engagement.
Proficient in Microsoft Office, translation, and writing, applying these skills in customer interactions and documentation.
Education
Languages
Summary
Experienced bilingual agent specializing in customer service, claims management, and sales across insurance, financial, and transportation sectors. Skilled in communication, technical tools, and promoting products with a strong commitment to client satisfaction.
Key Achievements
- Handled claims for a home insurance company as a bilingual agent, ensuring compliance and client satisfaction.
- Provided bilingual customer service for financial and transportation industries, fostering positive customer experiences.
- Promoted and marketed gastronomic applications as a bilingual sales agent, supporting brand growth.
Experience
CXT III
Bilingual agent who handles claims for a home insurance company in the United States.
Customer Service Agent
Bilingual Customer Service Agent specialized in financial services, ensuring an exceptional user experience and fostering customer loyalty.
Sales agent
Bilingual Sales Agent with experience in the promotion and marketing of gastronomic applications.
Customer Service Agent
Semi-Bilingual Customer Service Agent specialized in the transportation industry through mobile applications.