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Data Analyst with 4 years of experience in finance and healthcare
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Competencies
Applied statistical methods and tools like Excel, SQL, and Tableau to analyze large datasets and generate reports.
Utilized SQL for data extraction, manipulation, and database management in finance and healthcare projects.
Created dashboards and visual reports using Tableau and Power BI to communicate insights effectively.
Worked with multi-disciplinary teams to gather requirements and deliver data-driven solutions.
Participated in optimizing reporting workflows which enhanced data reporting efficiency.
Education
Summary
Experienced data analyst specializing in transforming data into actionable insights within finance and healthcare sectors.
Key Achievements
- Developed and maintained dashboards to track KPIs, improving data visibility
- Led data collection and analysis projects to support strategic decision-making
- Collaborated with cross-functional teams to streamline reporting processes
Experience
Customer service talent development specialist/ Trainer
Monitored and evaluated supply chain operations to ensure seamless execution., Managed carrier sales, track-and-trace, and dispatch activities., Identified process gaps, reducing operational bottlenecks by 12%., Delivered training programs to improve agent performance and satisfaction.
Customer service, operations team lead
Managed a high-performing support team, meeting SLA targets consistently., Enforced quality assurance standards and monitored KPIs.
Recruiter and On-boarding specialist
Led end-to-end recruitment for high-performing candidates in key roles., Designed and executed onboarding programs, reducing ramp-up time by 20%., Developed training modules aligned with client needs, boosting productivity.