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Miguel
Especialista en TI
Contact
Competencies
Experiencia demostrada en Level 1/2 Help Desk.
Experiencia demostrada en remote support.
Experiencia demostrada en incident resolution.
Experiencia demostrada en Active Directory.
Experiencia demostrada en Windows Server.
Education
Languages
Summary
Especialista en TI buscando nuevas oportunidades
Experience
IT Specialist
Provide technical support to internal users, resolving incidents related to hardware, software, network connectivity, and account access.. Support the configuration of workstations, peripherals, business tools, and daily IT operations.. Participate in onboarding processes, permission management, inventory control, and documentation of recurring cases.. Work with operational teams to reduce downtime and maintain service continuity.. Escalate complex incidents when necessary, while keeping a clear focus on the user experience.
Independent IT Support Specialist
Provide independent technical support services to private clients, including computer repair, mobile device assistance, printer configuration, and software troubleshooting.. Diagnose hardware failures, operating system errors, driver conflicts, connectivity issues, and poor device performance.. Perform installations, preventive maintenance, basic network configuration, and recommendations to improve device stability.. Explain technical solutions in simple terms for non-technical users.
Walmart Customer Service
Provided bilingual customer service to Walmart customers, handling inquiries related to accounts, orders, deliveries, and service situations in a high-volume environment.. Used active listening, clear communication, and problem-solving skills to identify needs and provide accurate answers.. Followed internal procedures, service policies, and quality guidelines to maintain consistency in every interaction.. Handled high-pressure situations professionally while meeting performance and satisfaction metrics.
Content Moderator
Reviewed user-generated content to ensure compliance with platform policies, safety standards, and quality requirements.. Identified potential violations, documented decisions, and followed escalation processes for sensitive or ambiguous cases.. Maintained accuracy and consistency while working with high volumes of information.. Collaborated with team members and quality analysts to improve review results.
IT Intern
Provided on-site technical support in a university environment, assisting staff and users with hardware, software, connectivity, and account incidents.. Supported equipment setup, preventive maintenance, peripheral installation, and troubleshooting on computers and basic network resources.. Helped maintain continuity of daily operations by resolving incidents and documenting common solutions.. Participated in network equipment installation and classroom technology support.