Michelle - Account Manager at Hazen Transfer with 4+ years in client relations and operational efficiency

Skilled in building long-term client partnerships to foster loyalty and growth.

Experienced in supervising teams to ensure efficiency and high service standards.

Effective in managing client communications and team collaboration.

Proficient in monitoring KPIs to improve operational and client outcomes.

Supervise team performance and ensure operational efficiency.. Build and maintain strong client relationships to drive growth handling clients like target, Meijer and others.. Track performance and implement strategies to meet objectives.. Lead hiring, onboarding, and staff training.. Prepare daily, weekly, and monthly reports to track goals and operational progress.. Jump in as needed to perform tasks like billing, tracking, carrier sales, and other operations.

Recruit, interview, and assign caregivers to meet patient needs.. Monitor and manage staff attendance.. Address issues via phone and email to ensure smooth operations.. Generate and review weekly reports to track caregiver performance.. Compile and analyze operational reports to track progress and outcomes.

Handle inbound calls efficiently providing customer service.. Offer basic troubleshooting assistance.. Drive product sales and promote offerings.

Medical accounts Auditory. Administrative tasks and support to customers. Hospital rounds along with doctors and auditory team. Healthcare risk management.