alberto - Patient Scheduling & Insurance Verification Specialist

Demonstrated experience with Customer Service.

Demonstrated experience with Patient Scheduling.

Demonstrated experience with Insurance Verification.

Demonstrated experience with Technical Troubleshooting.

Demonstrated experience with Payment Solutions.

Scheduled high-volume radiology and diagnostic imaging appointments for patients across the United States while ensuring an efficient, seamless process.. Verified insurance eligibility and prior authorizations to ensure patients met coverage requirements before receiving services.. Coordinated with healthcare providers, insurance companies, and internal departments to resolve authorization and documentation issues efficiently.. Maintained accurate records and handled confidential patient information in compliance with HIPAA privacy standards.

Delivered accurate real-time English–Spanish interpretation between healthcare professionals and patients during medical consultations.. Facilitated clear communication of diagnoses, treatment plans, prescriptions, and discharge instructions to improve patient understanding.. Maintained strict confidentiality while ensuring culturally appropriate and accurate communication throughout every interaction.

Managed outbound communications with customers regarding overdue accounts while maintaining a professional, solution-oriented approach.. Negotiated payment arrangements and settlement options that balanced customer needs with company objectives.. Explained account balances, payment policies, and applicable fees with clarity and professionalism.

Resolved delinquent account issues through effective communication, negotiation, and customer-focused payment solutions.. Established personalized payment plans that improved the likelihood of successful account resolution.. Consistently met productivity and quality expectations while maintaining excellent customer satisfaction.

Delivered Tier III technical support by diagnosing and resolving complex hardware, software, network, and connectivity issues.. Assisted customers with enrollment and eligibility verification for the Affordable Connectivity Program (ACP), ensuring compliance with program requirements.. Investigated and documented service outages while coordinating with internal departments to expedite issue resolution.. Resolved high-priority customer concerns through effective troubleshooting, contributing to an improved customer experience.

Designed promotional materials and marketing campaigns that supported customer engagement and brand visibility.. Assisted customers in selecting products that best matched their needs, contributing to a positive shopping experience.