Dedicated professional with over 8 years in team leadership, customer service, and event coordination. Skilled in stakeholder engagement, communication, and operational management across call centers and institutional settings.
Directed teams and managed operational workflows across diverse roles.
Handled customer inquiries efficiently using various communication channels.
Demonstrated excellent communication in team leadership, training, and stakeholder engagement.
Planned and executed large-scale institutional events and projects.
Intelcia Spain & Latam
Leading high-performance teams in a call center environment, Ensuring seamless service delivery, Focusing on customer satisfaction and operational efficiency
SENA
Planning and coordinating large-scale events, Executing institutional projects, Engaging stakeholders
Accedo Technologies
Providing customer support through digital channels, Managing online interactions, Resolving customer inquiries
Supercell
Liaison between frontline agents and management, Ensuring smooth communication, Driving operational excellence
Bachelor's Degree
Technician
Technician
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Applied logical analysis to resolve operational challenges and improve processes.
