Merlyn - Customer Service & Administrative Support Specialist with 4+ years experience

Concepción de La Vega, La Vega, Dominican Republicen

Handled customer inquiries via phone, promoting company services effectively.

Managed document filing, invoice review, and report printing to streamline office operations.

Published on CazVid

Summary

Dedicated professional with extensive experience in customer support and office operations, proficient in document management, client communication, and team collaboration.

Key Achievements

Redacted sales contracts and managed client KYC processes to ensure compliance.

Skills

Digital Tools ManagementAdvanced

Proficient in managing digital tools for communication, documentation, and promotion.

Customer Service & Problem ResolutionAdvanced

Experienced in resolving client inquiries over the phone and promoting services.

Office AdministrationAdvanced

Skilled in document archiving, invoice processing, report management, and workflow organization.

Communication & PromotionIntermediate

Effective in communicating with clients and promoting company offerings.

Remote Work & Autonomy

Experience

AGENTE DE SERVICIO AL CLIENTE

EWORKER 360

ENERO 2023 - ABRIL 2023

RESOLUCIÓN DE INQUIETUDES DEL CLIENTE VÍA TELEFÓNICA., PROMOCIÓN DE LOS SERVICIOS DE LA EMPRESA.

AUXILIAR DE OFICINA

FERNÁNDEZ CÁCERES COMERCIAL

MAYO 2023 - ENERO 2024

ARCHIVO DE DOCUMENTOS Y ORDEN DE FACTURAS., IMPRESIÓN DE REPORTES Y REVISIÓN DE FACTURAS., PREPARACIÓN DE RUTAS SEMANALES PARA VENDEDORES., ENVÍO DE ESTADOS DE CUENTA POR COBRAR A CLIENTES.

AUXILIAR DE OPERACIONES

BLADY BEATO &amp; ASOC.

ABRIL 2022 - JULIO 2022

REDACCIÓN DE CONTRATOS DE VENTA (CONSUMIDOR FINAL Y EMPRESAS)., GESTIÓN DE FORMULARIOS DE CONOCIMIENTO DEL CLIENTE (KYC)., RECOPILACIÓN DE DOCUMENTOS PARA EXPEDIENTES.