Dedicated professional with a strong background in animal welfare education, customer service, and office management. Proven track record of enhancing operational efficiency and fostering positive client relationships.
Expert in managing projects from inception to completion, ensuring timely delivery and quality outcomes.
Skilled in leading teams, providing guidance, and fostering a positive work environment.
Exceptional ability to understand and meet client needs, resulting in high satisfaction and loyalty.
Proficient in maintaining office organization, enhancing productivity through effective management practices.
Richmond SPCA
Develops an engaging animal welfare educational program for elementary and middle school aged students for the Humane Animal Education Department. Directly supervises 5 camp counselors and helps facilitate camp activities. Creates and maintains schedules for all camps and adjusts them as camp needs change. Works with staff across multiple departments to plan visits to camp and ensure that camp activities can be facilitated without disrupting other organizational operations. Responsible for ordering and maintaining supplies while staying within the department's budget. Responsible for all communication with parents related to camp and the students through phone, email, and in person. Keeps records of all camp materials such as student rosters and camp paperwork
Richmond SPCA
Responsible for matching adopters with a pet that meets their lifestyle and preferences by reviewing information given by adopters and using probing question techniques. Responsible for interacting with all prospective adopters and provide exemplary customer service throughout the adoption process. Employ customer service skills to satisfy potential adopters and mitigate any customer service related issues. Utilize computer programs, read medical and behavioral files about animals, and handle animals. Take and make phone calls and respond to emails in a prompt and professional manner
O Wow My Nails by Olivia Budzik
Responsible for maintaining Ms. Budzik’s schedule of client appointments. Monitors the online booking system and confirms the details of appointments with Ms. Budzik. First point of contact for new and existing clients requesting information or booking an appointment through phone, text message, and email. Responsible for upholding the rescheduling and cancellation policy and conferring with Ms. Budzik about potentially announcing a last-minute opening in these cases. Works with Ms. Budzik to maintain social media presence
Bachelor of Arts
Advanced High School Diploma
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Adept at managing complex scheduling systems, optimizing time management for clients and teams.
Virginia Commonwealth University
Answers the main phone line and fields general questions before transferring them to the correct party. Responsible for filing, scanning and copying, alphabetizing, digitizing files, and maintaining the stock and supplies for the office. Handles other clerical duties and needs as assigned by the supervisor or professors in the department
Vector Marketing
Receives online job applications and contacts the applicant for additional information and to schedule an interview. Utilizes the company's computer software that tracks all statistics on the employee’s performance such as logging response times to inquiries, number of successfully scheduled interviews, and how many interactions have been made with applicants. Accesses received applications and inputs applicant information through the company software, while also answering phone calls directly to the office
