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Mercy
Appointment Setter
Video resume
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Competencies
Demonstrated experience with Outbound Prospecting.
Demonstrated experience with Lead Generation.
Demonstrated experience with Lead Qualification.
Demonstrated experience with Appointment Setting.
Demonstrated experience with Sales Follow-Up.
Education
Languages
Summary
Appointment Setter open to new opportunities
Experience
Outbound Sales Call Representative & Appointment Setter
Conduct outbound calls to prospective customers, introduce available opportunities, identify needs, and qualify prospects for the next stage of the sales process.. Build rapport quickly, ask targeted discovery questions, address objections professionally, and maintain natural, customer-focused conversations.. Follow up with interested prospects, track lead activity, and maintain accurate notes to support consistent pipeline management and timely callbacks.. Use structured calling processes and CRM-based workflows to manage prospect information, follow-up activity, and appointment opportunities.. Work independently in a performance-focused remote environment while maintaining professional communication, persistence, and attention to detail.
Lead Generation/ Appointment Setter
Conducted outbound prospecting to identify potential customers, introduce services, qualify interest, and create opportunities for sales representatives.. Engaged prospects through phone outreach, asked qualifying questions, identified their needs, and determined whether they were suitable for the next stage of the sales process.. Handled objections by listening carefully to concerns, providing relevant information, and redirecting conversations toward appropriate next steps.. Followed up with interested leads and maintained organized records of conversations, outcomes, callbacks, and appointment opportunities.. Supported appointment-setting efforts by coordinating qualified prospects for sales conversations and maintaining consistent follow-up to keep leads engaged.
Customer Support Specialist
Handled 30–40 customer inquiries daily through phone, email, and chat, providing accurate information on property listings, pricing, availability, and services.. Maintained CRM records for 500+ active client accounts and documented customer interactions, follow-ups, and outcomes to improve continuity and reduce missed opportunities.. Resolved customer concerns with an average response time of approximately 10 minutes during active service hours while managing 30+ simultaneous conversations.. Partnered with internal teams to resolve service issues, contributing to a 15% reduction in repeat complaints.
Outbound Sales Call Representative
Conduct outbound calls to prospective customers, introduce available opportunities, identify needs, and qualify prospects for the next stage of the sales process.. Build rapport quickly, ask targeted discovery questions, address objections professionally, and maintain natural, customer-focused conversations.. Follow up with interested prospects, track lead activity, and maintain accurate notes to support consistent pipeline management and timely callbacks.. Use structured calling processes and CRM-based workflows to manage prospect information, follow-up activity, and appointment opportunities.. Work independently in a performance-focused remote environment while maintaining professional communication, persistence, and attention to detail.
Skills
Video Transcript
30 seconds intro video
Hi, my name is Mercy, and I have hands-on experience in outbound sales, prospecting, cold calling, lead qualification, and appointment setting. I'm confident in my ability to engage prospects, handle objections, build rapport, and turn conversations into qualified sales opportunities. I look forward to bringing my skill set to your team. Thank you.