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Data Analyst with 3 years of experience in finance and marketing
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Competencies
Utilized Python for data analysis, scripting, and automation tasks.
Created dashboards and visual reports using Power BI to support decision-making.
Prepared and validated datasets for financial and marketing analyses.
Interpreted financial data to support quarterly reporting processes.
Education
Summary
Data analyst experienced in financial and marketing domains, specializing in data visualization, scripting, and report preparation.
Key Achievements
- Developed Python scripts for data cleaning and analysis, improving report turnaround time
- Designed and implemented dashboards in Power BI to visualize key metrics for marketing campaigns
- Led data collection and validation efforts for quarterly financial reports
Experience
Backend Technical Support (Field Tech Ops - Canada)
Provided backend assistance for field techs using proprietary ticketing systems., Handled task validation, internal escalations, and follow-up documentation., Collaborated with QA to improve logic and tool efficiency.
Remote Support for Walmart Grocery Delivery
Scheduled and dispatched grocery deliveries via mobile coordination systems.
Target Guest Relations
Resolved service concerns for Target customers using chat and email tools.
Bob’s Discount Furniture
Assisted with furniture orders, shipping inquiries, and post-sale issues.
American Airlines Pet Reservations
Handled live animal transport logistics via voice and system support., Supported ticketing software migration and provided UX feedback.
Sprint LATAM Tech Support
Delivered bilingual tech support to Sprint users in US and Puerto Rico., Managed network, device, and billing troubleshooting via call and chat.
Mobile Account Transactions (Voice Support)
Processed mobile service transactions, upgrades, and account maintenance., Trained new hires on internal systems and procedures.