Melvin - Customer Service & Technical Support Specialist with 6+ years of client-facing experience

Provided hardware, software, and network troubleshooting support, ensuring effective solutions for clients.

Managed customer inquiries via multiple channels, maintaining service quality and professional communication.

Reviewed and analyzed client documents such as IDs and financial statements for verification and compliance.

Effectively communicated with clients and banks, coordinated information verification, and documented interactions.

Reviewed client information, including driver's licenses, passports, and other personal documents to verify identity and assess eligibility for loan approval., Analyzed financial documents such as pay stubs and bank statements to evaluate the borrower’s ability to repay loans., Contacted...

Provided technical support to clients, ensuring prompt resolution of hardware, software, and network issues., Handled and prioritized customer inquiries via phone, email, and chat, ensuring high-quality service in a dynamic environment., Troubleshot and diagnosed system and application problems,...