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Melissa
Manager at TaskUs with 4+ years in Customer Support & Executive Assistance
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Competencies
Expert in managing client interactions, ensuring high satisfaction and effective communication across diverse channels.
Skilled in managing complex calendars, meetings, and workflows for executives in remote and fast-paced environments.
Proficient in sourcing, interviewing, and selecting candidates for technical and operational roles.
Experienced in coordinating patient care, managing communications with healthcare providers and insurers.
Proficient in Google Workspace, Microsoft 365, Zendesk, and data management systems.
Education
Languages
Summary
Melissa offers over 4 years of experience supporting executives, managing client communications, and sourcing top talent. Adept at remote workflows, healthcare coordination, and client satisfaction, she combines technical skills with strong interpersonal abilities.
Key Achievements
- Provided executive support to CEOs, streamlining calendar and administrative workflows in remote settings.
- Coordinated client communications and follow-ups, ensuring seamless service delivery and client satisfaction.
- Sourced and screened high-quality candidates for technical and operational roles across the U.S. market.
- Managed proactive patient and client outreach, enhancing appointment coordination and care continuity.
- Led candidate interviews across multiple platforms, improving recruitment efficiency and quality.
Experience
Manager
Provide direct executive support to the CEO, managing calendars, meetings, campaigns, and administrative workflows in a fully remote environment.. Coordinate client communications, follow-ups, and scheduling to ensure seamless service delivery.. Maintain strong, ongoing relationships with clients through clear communication and proactive problem resolution.. Support cross-functional teams to streamline internal operations and improve efficiency.
Client Success Representative / Virtual Assistant
Handled outbound calls only, proactively contacting patients, pharmacies, and insurance providers.. Coordinated patient appointments, confirmations, cancellations, and rescheduling.. Communicated with pharmacies and insurance companies to verify information, resolve issues, and ensure continuity of care.. Managed patient communications through Zendesk, responding to inquiries and providing timely follow-up via email.. Sent and replied to patient email communications, ensuring clarity, empathy, and professionalism.. Performed data entry and record updates, ensuring accuracy and compliance with HIPAA standards.. Collected, updated, and maintained patient medical records in compliance with HIPAA regulations.. Collaborated with therapists and healthcare teams to support patient care workflows.. Drafted professional email communications and processed healthcare-related documentation.
Recruiter / Talent Acquisition Specialist
Sourced, screened, and selected candidates for technical and operational roles, including U.S.-based talent.. Conducted and led candidate interviews (phone, virtual, and on-site), evaluating skills, experience, and cultural fit.. Conducted on-site onboarding processes, ensuring smooth integration of new hires.. Partnered with hiring managers to define job requirements, role profiles, and recruitment strategies.. Managed job postings, interview coordination, and end-to-end onboarding processes.. Maintained accurate candidate records and pipelines within the ATS.
Client Success Representative / Virtual Assistant
Provide direct executive support to the CEO, managing calendars, high-priority meetings, and administrative workflows.. Coordinate client communications and follow-ups to ensure seamless service delivery and proactive problem resolution.. Support cross-functional teams to streamline internal operations and improve overall organizational efficiency.
Customer Service Representative / Patient Care Coordinator
Managed proactive outbound communications with patients, pharmacies, and insurance providers to ensure continuity of care.. Coordinated patient appointments, including confirmations, cancellations, and complex rescheduling workflows.. Utilized Zendesk to manage patient inquiries, ensuring timely, empathetic, and professional email-based support.. Maintained medical records and updated data in strict compliance with HIPAA regulations and confidentiality standards.
Recruiter / Talent Acquisition Specialist
Sourced and screened candidates for technical and operational roles, focusing on high-quality U.S.-based talent.. Led candidate interviews across multiple platforms (phone, virtual, and on-site), evaluating technical skills and cultural fit.. Partnered with hiring managers to define role profiles and executed the full onboarding process for new hires.. Maintained accurate candidate pipelines within the Applicant Tracking System (ATS).
Client Success Representative | Asistente Virtual Ejecutiva
Brindo soporte directo al CEO gestionando agenda, reuniones y tareas administrativas.. Coordino la comunicación con clientes y realizo seguimiento a solicitudes y proyectos.. Mantengo relaciones sólidas con clientes mediante una comunicación clara y resolución proactiva de necesidades.. Apoyo la coordinación de campañas y procesos internos para mejorar la eficiencia operativa.. Colaboro con equipos multidisciplinarios para asegurar una correcta ejecución de proyectos.
Representante de Servicio al Cliente | Coordinadora de Atención al Paciente
Realicé llamadas salientes a pacientes, farmacias y compañías aseguradoras.. Coordiné citas médicas, confirmaciones, cancelaciones y reprogramaciones.. Gestioné la comunicación con aseguradoras y farmacias para validar información y dar continuidad a los tratamientos.. Atendí solicitudes mediante Zendesk y correo electrónico.. Elaboré comunicaciones profesionales para pacientes.. Realicé ingreso y actualización de información médica garantizando precisión y cumplimiento de normas HIPAA.. Administré historias clínicas y documentación médica confidencial.. Trabajé en conjunto con terapeutas y personal de salud para apoyar los procesos de atención al paciente.
Reclutadora | Especialista en Atracción de Talento
Recluté y seleccioné candidatos para cargos técnicos y operativos, incluyendo posiciones en Estados Unidos.. Realicé entrevistas telefónicas, virtuales y presenciales.. Coordiné procesos completos de selección e incorporación (onboarding).. Trabajé con líderes de contratación para definir perfiles y estrategias de reclutamiento.. Administré publicaciones de vacantes y coordinación de entrevistas.. Gestioné bases de datos de candidatos y seguimiento en el sistema ATS.
Skills
Video Transcript
Virtual Assistant
Hi, my name is Melissa. I'm currently living in Cali, Colombia. I'm right now working as a virtual assistant. I've been in this role for about two years now. This is my job. Before that, I was working as a source specialist and a recruiter. And before that, I was working as a patient care coordinator in customer service. Thank you so much.