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Melanie
Contact
Competencies
Experiencia demostrada en Multitasking.
Experiencia demostrada en Results-oriented.
Experiencia demostrada en Problem-solving.
Experiencia demostrada en Written communication skills.
Experiencia demostrada en Team work.
Education
Experience
Back Office Customer Service Representative
Answering customers' inquiries via chat, Simultaneous chat handling, Work - based on KPI
Back Office Executive
Answering customers' packaging inquiries via email, Simultaneous chat handling, Work - based on KPI
Lead Generation
My role involved implementing targeted strategies to identify and attract potential clients or customers for the company's products or services., This included researching and qualifying leads, utilizing channels such as email campaigns, and nurturing relationships to move them through the sales funnel.
Customer Service Representative
Assisted customers by providing technical support via chat or email, Used to working under pressure and delivering tasks on time.
Answering customers' medical insurance inquiries via phone call., Work - based on KPI