This is my profileContact via CazVidMegan
Customer Service Specialist with 3+ years in Telecommunications and Healthcare
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Competencies
Exceptional ability to address customer needs, resolve issues, and ensure satisfaction across diverse sectors.
Skilled in diagnosing and resolving technical and service-related issues efficiently and effectively.
Proficient in English, French, and Spanish, facilitating diverse customer interactions.
Capable of diagnosing and resolving device and internet connectivity problems.
Strong interpersonal skills ensuring clear, compassionate, and effective customer interactions.
Education
Languages
Summary
Dedicated customer service representative with over 3 years of experience across telecommunications and healthcare sectors. Fluent in English, French, and Spanish, with a strong focus on problem-solving and customer satisfaction.
Key Achievements
- Provided exceptional customer support across multiple industries, handling inquiries related to payments, fraud, and technical issues.
- Managed communication channels including calls, emails, and texts, ensuring high customer satisfaction and issue resolution.
- Assisted retired Air Canada workers with pension and benefits inquiries, enhancing clarity and trust in service delivery.
- Troubleshot internet and device problems, facilitating smooth user experiences and reducing repeat contacts.
- Supported healthcare program beneficiaries, improving understanding of benefits and program features.
Experience
Customer Service Representative
Answer calls and provide assistance with inquiries about payments, transactions, fraud, claims, purchases., Answer calls and emails from retired workers from Air Canada regarding pension, benefits, travels.
Customer Service Representative
Answer calls, emails and texts regarding devices purchased, internet issues, troubleshooting, purchases and returns, activating devices, explaining types of products.
Customer Service Representative
Answer questions regarding the FreedomCare program and benefits available.