This is my profileContact via CazVid
Maykell
Customer Service Specialist with diverse experience in energy and retail sectors
Video resume
Contact
Competencies
Applied effective communication skills to resolve customer issues and maintain satisfaction across multiple channels.
Balanced multiple customer inquiries and tasks efficiently in high-volume environments.
Collaborated with colleagues to manage customer requests and improve service quality.
Provided prompt and personalized assistance, maintaining high satisfaction levels.
Education
Languages
Summary
Extensive experience assisting customers at Amazon and CenterPoint Energy, skilled in communication, issue resolution, and maintaining customer satisfaction.
Key Achievements
- Managed customer queries and requests at CenterPoint Energy, ensuring customer satisfaction
- Provided personalized support at Amazon, resolving issues related to products, orders, and refunds
- Developed strong communication and problem-solving skills in fast-paced customer service environments
Experience
Customer Service
Managed customer queries and requests related to energy services, billing and maintenance, providing fast and effective solutions, Maintained a customer-centric approach to handling claims, complaints and technical issues, always ensuring customer satisfaction.
Retail & Logistic
Provided personalized support to customer, ensuring their needs were met and expectations exceeded., Proactively resolved issues related to products, orders and refunds, achieving a high rate of customer satisfaction.