This is my profileContact via CazVidThis profile is written in Spanish
Mauricio
Customer Support Specialist
Contact
Education
Languages
Summary
Customer Support Specialist buscando nuevas oportunidades
Experience
Customer Service Manager & Operations Lead
Overseeing daily customer support operations and managing business and individual client relationships.. Coordinating vendor relationships and tracking budget expenses, driving project financial success through timely, accurate client invoicing and regular cost reporting.. Building and coordinating weekly shift schedules, balancing staff availability against real-time customer volume and operational requirements.. Leading and supervising cleaning staff teams, conducting routine quality control checks to ensure strict adherence to service standards.. Fixing workflow bottlenecks and client complaints promptly, bridging the communication gap between clients, management, and staff.
Digital Content Manager
Manage daily workflows and operational production for an active Spanish-language digital channel with over 389,000 followers.. Oversee content quality control, proofreading written copy and reviewing media for accuracy, clarity, and brand consistency prior to release.. Coordinate cross-functional research and publishing schedules, consistently meeting tight deadlines across shifting priorities.
Head of Research
Led research operations and verified multi-source data to support high-volume content production reaching 700,000+ followers across multiple platforms.. Synthesized raw online research into clear, structured planning documentation and maintained consistent publishing roadmaps.