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Freight & Operations Specialist with 8+ years of logistics and management experience
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Competencies
Coordinated freight shipment tracking, rate negotiations, and problem resolution to ensure timely delivery.
Supervised multiple business lines, managed KPIs, and improved operational efficiency across teams.
Researched and resolved client issues, managed intake applications, and maintained client relationships.
Led sales teams and managed large FTE groups, focusing on performance metrics and staff development.
Negotiated rates and terms with clients and developed enterprise relationships to capture new business opportunities.
Education
Languages
Summary
Experienced in freight logistics, team management, and customer relations, with a proven ability to coordinate complex operations and lead diverse teams. Skilled in negotiation, problem-solving, and process improvement.
Key Achievements
- Coordinated freight logistics and project management at RAPIDO SOLUTIONS GROUP, ensuring smooth transportation operations.
- Managed sales force, escalations, and retention at TELEPERFORMANCE, governing over 100 FTEs and improving performance by overseeing 10+ KPIs.
- Provided customer support and legal funding application assistance at Rockpoint Legal Funding, handling inbound/outbound communication and signature collection.
Experience
Carrier Sales
Coordinate the freight logistics and project management, Capture business opportunities, Negotiate rates, terms and conditions, Develop enterprise relationships, Track the progress of shipments, Manage and resolve problems during transportation such as delays, route changes, accessorial charges
Operations Manager
Managed 3 lines of business (sales force, escalations and retention), Governed +100 FTE, Supervised and controlled +10 KPIs on a daily basis to uncover opportunity areas and improve performance
Customer Service Representative
Provide information and resolve issues via inbound, outbound calls, E-mails and Chat, Specialist in intake application forms for pre-settlement legal fundings, Ensure obtaining Plaintiff’s and Attorneys signatures